Roving Helper

A Roving Helper is a volunteer who wanders around the pit areas to assist teams with quick and simple problems. If an issue cannot be easily resolved then the team should be referred to Helpdesk. Ideally a Roving Helper has some experience with Student Robotics kit, but this is not essential. In most cases good knowledge of the Docs and Rules will suffice.

Every volunteer acting as a Roving Helper should collect a clipboard with Issue Forms on from Helpdesk. They should speak to Helpdesk for information on how to use these forms.

A Roving Helper may be requested, by Helpdesk, to investigate a particular issue a team is having. This will most likely involve working through the problem with the team in their pit. In some cases it might involve observing and aiding a team over the period of a couple of matches to diagnose particularly obscure issues.

Attribution

This page is based on work done by Richard Barlow, originally published at https://bitbucket.org/richardbarlow/sr-comp-team-support-coord/wiki/Roving_Helper, which was under the Creative Commons Attribution-ShareAlike 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/4.0/ or send a letter to Creative Commons, PO Box 1866, Mountain View, CA 94042, USA.