Getting an Account
If you don’t yet have an account, you should contact your team-leader, usually your teacher, who will be able to create one for you. They will need:
- Your first and last names
- Your email address — be sure to give them one you use regularly since we will very occasionally send you important information to it
- Which team you are in (if there is more than one team at your college)
Once your team leader has entered your details into the user management interface you will receive an email with a link to activate your account.
Please allow at least 10 minutes for the email to be sent, however if you’ve been waiting longer than this you should check with your team-leader that the account was created, and ask them to email email@example.com if the problem remains.
If you forget your user name or password, you should contact your team-leader, usually your teacher. They will be able to tell you the details of your account, or reset your password for you.
If you know your password, but want to change it, you can do this using the self service side of the user management page.
If your team-leader was unable to resolve your account issue, you can ask them to email firstname.lastname@example.org for more help.
To create user accounts, visit the user management page, and log in. In a column on the left, you’ll see a list of users currently registered for your team. At the bottom is a link marked ‘Register users’. Click on this, and you’ll be presented with a form for user details. Fill this in (adding rows as appropriate), click submit, and we’ll begin the account creation process.
Once you’ve submitted this data, you’ll receive an email confirming the registration. We’ll also email the user to confirm their email address, and to give them their usernames and passwords. If they don’t confirm their email address within two days, you’ll get an email saying that their registration expired; if this happens, you will need to re-register them.
When an account is created it starts off as a competitor account. In order to allow your fellow team leaders to have full access to the user management pages (among other things), you should change them to being a team leader account.
You can change the type of an account in the user management page:
- Select the user in question from the list on the left hand side
- Under ‘Type’ change the selection to ‘Team Leader’
- Click ‘Submit’ to save the changes
Feel free to add as many team leader accounts as you like; there’s no upper limit.
If you need to update any user account data, find their username, reset their password or so forth, first log into the user management page.
Once there, you should find the users name in the list of registered users on the left, as well as their username. To check or update their details, click on their name, and their registration details will appear to the right. If you wish to edit their details, including changing their password, alter the fields in this window and then click ‘Submit’.
We are unable to recover passwords once they have been set. If users forget passwords, please find their account as described above and click the ‘Send password reset’ button at the bottom of the page. This will send the user a single-use link to reset their password.
If you forget your own password, please contact email@example.com.